Everyone has the right to expect a positive experience and a good treatment outcome. In the event of concern or complaint, service users have a right to be listened to and to be treated with respect. As an authorised provider, GDT Allergy Consulting Limited will manage complaints properly so user concerns are dealt with appropriately.

Stage 1 - Local resolution

If you are unhappy with our facilities or service, we want to know about it as soon as possible. We will then investigate the situation so that we can explain, apologise and take positive action where necessary. The person responsible for handling complaints is the Registered Manager, Professor George Du Toit and you may email him at george (at) Londonallergyconsultants.com.

Please provide details of what you are unhappy about, including the date and names of any staff who were involved. Your written complaint will be acknowledged within 3 working days, unless a full response can be provided within 5 working days.

Stage 2 – Independent external review

If we are unable to reach a satisfactory local resolution, you may contact the Independent Sector Complaints Adjudication Service (ISCAS) who provide an independent complaint review service to patients/service users who remain dissatisfied.

Their details are:

ISCAS

70 Fleet Street

London

EC4Y 1EU

Email: info@iscas.org.uk

Tel: 020 7536 6091

Stage 3 – Specialist Bodies

If neither stage reaches resolution and/or it is deemed relevant to escalate it further the following regulated bodies can help:

General Medical Council (GMC) – They will help with medical concerns against a Doctor

www.gmc-uk.org/about/contactus/comments_and_complaints.asp

Tel: 0161 923 6602